Experience the Future of Call Centers
At Service Connect, we focus on creating top-tier, personalized customer interactions. Our dedicated team, of veterans and military spouses, ensures your business achieves lasting success through effective communication strategies.
Your Mission, Our Commitment.
Service Connect provides the people, processes, and technology to support your mission's success. From eligibility and enrollment to benefits administration, clinical services, and beyond, we bring the expertise and scale to help programs run smoothly — with the responsiveness and care that only a people-first company can provide.
Government program support demands more than managing interactions. It requires compliance with evolving policies, sensitivity to individual needs, and an ability to adapt as requirements or conditions change. This is where Service Connect excels. Our employees are passionate about serving others, and we’ve built our business around supporting the unique missions of government and healthcare programs. It’s work we know and care about.
Who We Are
Service Connect is a Service-Disabled Veteran Owned Small Business specializing in call center solutions. We are dedicated to employing veterans and military spouses to create meaningful job opportunities, ultimately delivering tailored communication solutions that satisfy diverse client needs.
Comprehensive Contact Center Solutions
Service Connect provides full-service, government-compliant contact center operations, including customer service, helpdesk/technical support across all tiers, and back-office services. We work with all major CCaaS and CRM platforms, enabling seamless integration with client systems and rapid program stand-up.
Our people are core to our success and consistent achievement against Customer Satisfaction (CSAT) and Net Promoter Score (NPS) metrics. Service Connects culture fosters passion for helping others, accountability, and empathy. Our employees take pride in exceeding client expectations.
Strengthened by in-house training, quality assurance, and workforce management teams, we deliver adaptable, high-performing operations. To date, Service Connect has never lost a client due to performance or quality issues, and clients frequently extend services beyond the initial scope.
Inbound Call Handling
Tier 1-3 Customer Support
Outbound Lead Generation
Case Management & Data Entry
Omni-channel Communications
Crisis Response & Surge Support
Join the Team
Make a difference in your career and in people’s lives
Service Connect is a mission-driven company helping people navigate real-life challenges through the public programs they depend on. Whether you join as a contact center agent, IT specialist, trainer, or corporate professional, you’ll join a team that values service, respect, and continuous improvement—and you’ll have the tools, training, and support to succeed.
We provide the equipment you need, competitive pay, industry-leading benefits, and opportunities to grow your career.
Join Service Connect and turn meaningful work into meaningful outcomes—every day.
Equipment Provided
We provide all equipment to our employee, both virtual and on-site. We also provide return labels for easy equipment replacement or return.
Work That Fits Your Life
Near all our contracts and most corporate positions offer Work at Home opportunities. We also offer opportunities that are:
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Onsite
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Hybrid
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Temporary & Seasonal
Atmosphere & Culture
A family-like atmosphere and culture where employees are:
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supported by leadership
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empowered
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feel valued and appreciated for their contributions
Health & Other Benefits
We offer our employees great health insurance opportunities that rival some of the best in the industry.